I took over a company that was underperforming in several areas. Although I felt I should be able to turn things around with my vision on how I wanted to run the business, the best thing I could have done was to have Mark Trail come in and give his unbiased, outsider point of view. In a few short days, Mark summarized what was going on in the business and what needed to be changed to make the business perform better. Little things, like the Vision and Mission Statements, have made a big difference with the staff. It is so good to hear staff say, “I see your vision. I am with you”. Although I knew where I wanted to go, staff appreciated and, more importantly, got motivated once they could see it in black and white.Just as important as the knowledge Mr. Trail had to offer was his temperament. I have dealt with a few management companies over the years and I have to say that his ability to interview the staff, get information out of them, and convey his message to me was incredibly unpretentious compared to most. He communicated his thoughts very clearly and concisely.
I have put into motion many of his recommendations and, within 60 days, we had a record breaking month! I would be very happy to recommend Mark to any of my colleagues.
Y.T., Baytown, TX
When Mark began working with my real estate firm, the sales activity of the firm had outgrown the internal operating procedures in place. Using his business experience, strong organizational skills, and the resources of other skilled professionals, in a matter of a few months Mark implemented numerous procedural changes in our daily operations and with some of our office systems. The result was improved operating efficiency, more time to focus on higher income producing activities, increased sales, improved net profits, and the peace of mind of being in control of my business again – all with a minimal investment cost.
S.N., Raleigh, NC
I have worked with Mark in his capacity as a Business Broker and as a Business Consultant. In both situations, Mark was extremely thorough and applied a level of analytical discovery to the business situation that enabled me to truly understand the advantages and pitfalls I was facing. Mark’s advice saved me over $100,000 and I will call him again when faced with the need for an independent review of a business opportunity that may be a threat in disguise.
K.F., Raleigh, NC
Mark has been consulting with our practice for about four years now. My day to day focus has to be on dentistry and serving my patients, so I really rely on Mark to analyze the business from a broader perspective. He provides us with key metrics and interpretations, managerial and operational suggestions, and helps to ensure we are meeting and exceeding our goals for growth. I would highly recommend Mark to any colleague, without reservation. He is an invaluable resource for our business.
B.B., Raleigh, NC
Five Stars! We have worked with Mark for the past five years. He helped us start our own practice including staffing processes, implementing policies and procedures and general operations. There was so much to learn and put into place. We use him now for ongoing analysis to help guide us in our growth. His comparisons are insightful. Mark is very knowledgeable in business operations and his ongoing patience with new business owners is appreciated! We highly recommend Mark and Crown Business Solutions for your business needs.
S.B., Holly Springs, NC
Mark assisted our distributorship for nearly 18 months during which time he developed strategies for improving and monitoring the performance of our sales team and offered advice towards improving general operating efficiencies. During that period, we experienced some of the highest sales figures in our company’s 30-plus year history. Mark’s versatility, understanding of sales, methodical ability to organize processes and procedures, and his attention to detail are tremendous assets to a business looking for these skill sets in an individual .
W.C., Raleigh, NC
Hiring Crown Business Solutions was one of the best decisions I’ve ever made in business. We listed in late July and Crown Business Solutions found a buyer one week later and we closed in mid August. When I had a question, there was always someone there with an answer from valuation to close. I would highly recommend Crown Business Solutions to anyone seeking to sell or buy a business.
R.E., Durham, NC
Buyer Client/Business Owner
I have worked with Mark as a broker and consultant over the last three years. Being a first time business buyer and operator, Mark was professional and patient while walking me thru the business purchasing process, business management techniques, and general business ownership. Mark is an excellent teacher that truly cares about his clients and will do whatever it takes to help them achieve their goals. I have referred Mark to friends and the follow up that I received was a big “thank you for introducing us”. I no longer consider Mark just in the capacity of a business advisor in a professional relationship but as a brother in CHRIST and a true FRIEND.